Refund Policy

Returns

You have 30 days from the day your order arrives to ask for a return.

To be eligible, the item must be unused and in the condition it reached you. For hygiene reasons we cannot accept a massage ball that has been used.

To start a return, contact us through the Contact page with your order number. Please don't ship anything back before you hear from us — we'll confirm the return address and what to do.

Refunds

Once your return arrives and we've inspected it, we'll tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to show it.

Damaged, defective or wrong items

Please check your order when it arrives. If it's damaged, defective, or not what you ordered, contact us within 7 days with a photo and we'll make it right at no cost to you.

Cancellations

If you need to cancel, contact us as soon as you can. We can usually stop an order that hasn't shipped yet. Once it has shipped, the return process above applies instead.

Return shipping

Unless the item arrived damaged, defective or incorrect, return shipping is your responsibility.

Questions

Reach us through the Contact page on this site and we'll get back to you.